Radiation Training Online

Q. What is online learning like?

A. An online training course covers the same material that you would receive at an in person training course however it is delivered in a consistent manner. All delegates get the same experience but you have the freedom to complete the training course on days and times that suit you. You will have tuition and be expected to participate in the course activities such as quizzes, assignments and assessments.

Q. Can I access the course whenever I want and do I need to complete it all in one go?

A. Delegates are given access to their training course for up to 6 months from the date of enrolment onto the course. Delegates can access their course whenever they want to during this time. Delegates do not need to complete the entire course in one go. Delegates can log in as many times as they wish and gradually complete the course at times that suit their own schedule. 

Q. Are there any  pre-requisite requirements to take your courses or sign up with your website?

A. No. All of our online training courses have no specified pre-requisites. The courses all aim to provide an appropriate level of tuition and assumes no prior knowledge by the delegates.

Q. What language(s) are your courses provided in?

A. All of our courses are prepared and presented in English (UK). Some courses have English and Welsh sub-titles available during video presentations however to benefit from all of our current courses the delegates should have a good understanding of the English language.

Q. Can I learn at my own pace?

A. Yes. One of the great benefits of online learning is that you can replay videos/lectures and repeat the course exercises until you are happy that you understand the material. 

Q. How long does each course take?

A. In the course description information provided for each of our courses we have provided an estimate of how long that particular course is anticipated to take. Some delegates take less time than that stated but others take longer as they are learning at a pace that suits them.

Q. How do I access my course?

A. You are reading this FAQ on our radiation training online website, so please just click on “Sign in” and you will be taken to a page with all of your currently available courses to access. The “Sign in” option is often shown at the top right hand corner of the screen for those using desktop/laptop computers. The “Sign in” option is contained in the menu drawer at the top right hand corner of the screen for those using other electronic devices (including mobile phones).

Q. I’ve forgotten my password, how do I access my course?

A. Please click the “Sign in” menu option (see above) and then click “Forgot Password?” link. Please then enter the email address that you signed up with and we will automatically send you reset instructions.

Q. I’ve used the “Forgot Password?” function and haven’t received reset instructions, what should I do now?

A. Password reset instructions are only issued automatically if a user account is found on the system matching the email address you entered. If you think that you might have used an alternative email address to access the system previously then please try using that alternative email address to reset your password. If this doesn’t work, please use the contact us form at the bottom of this page or drop us an email and we will help get it resolved.

Q. When I log in, I don’t see my course or any courses. Where is my course?

A. All delegates get access to the training material for six months from the date of enrolment. After these six months, delegates no longer have access to the course material. You can regain immediate access by purchasing the course again. However, if you had not managed to complete your course within the six months since enrolment please get in touch with us using the contact us form below, or by email, and we can extend the period that you have access to the course so that you can complete it.

Q. Do I get a certificate or evidence of completing your training when I have successfully finished the course?

A. Yes. All of our paid courses have an assessment at the end of them and upon successful completion of the assessment you will be automatically issued with a digital credential (or certificate). This digital credential will be sent to your registered email address and you can then download it or print it out for your records.

Q. I’ve got my digital credential (certificate) for completing my course however there is an error in my name on the certificate. Can this be corrected?

A. Yes. The name that is shown on the digital credential (certificate) is linked to how your name was enrolled onto our learning management system and it is possible to adjust your name on the certificate. Please open your digital credential online (not a downloaded copy of it) and there is an action option available to you to request a change in name shown on the credential. Please enter the name as you want it to be shown and submit it for approval. The digital credential is reissued, after we have approved it, with the amendment shown. If there is a significant change to the name being requested then we may contact you to clarify the reason behind it. Major changes to names shown on digital credentials will only be approved if they align with the delegate declaration made in the training course.

Q. Are you accredited or licensed to provide online courses?

A. We (RP Alba Ltd) hold membership of the "CPD Certification Service" as a CPD provider. All of our courses are designed taking into account relevant good practice for training courses. Some of our courses have been certified by the CPD Certification Service as having content that conforms to continuing professional development principles. With our training courses being focused on a niche topic area, it is important to know that those people preparing, checking and approving the course content are suitably qualified and experienced persons. Our company director holds a certificate of competence to act as both a Radiation Protection Adviser (RPA) and as a Radioactive Waste Adviser (RWA).

Q. Are you registered and verified with the UK Register of Learning Providers (UKRLP)?

A. Yes. RP Alba Ltd, along with its Radiation Training Online learning management system, is registered and verified with the UK Register of Learning Providers (UKRLP). Our UK provider reference number (UKPRN) is: 10092086.

Q. Are you registered with the Information Commissioner's Office (ICO)?

A. Yes. RP Alba Ltd, along with its Radiation Training Online learning management system, is registered with the Information Commissioner's Office (ICO). Our registration number is ZB496587. 

Q. When we purchase a course from Radiation Training Online, what is the name of the legal entity that we are purchasing from?

A. Radiation Training Online is a trading name used by RP Alba Ltd. RP Alba Ltd is the legal entity whom you are purchasing from. RP Alba Ltd is a UK private limited company (company number SC392834).

Q. Are you VAT registered?

A. RP Alba Ltd is a UK VAT registered company. Our VAT number is 101 1495 67. All prices shown on our Radiation Training Online website are inclusive of VAT. Receipts/invoices issued clearly show the VAT element of any transactions. 

Q. Can I book some of my colleagues onto one of your courses?

A. Yes. You can complete our online form to give us the necessary information to make this happen or email us your requirements.

Q. I've just paid for a course, how do I get a VAT receipt?

A. A VAT receipt is automatically emailed out to the email address given when a course is booked. Please check this email account (including the junk email folder) for the VAT receipt. If you have booked the course for a colleague then they would have received the VAT receipt. If you can not find the VAT receipt in your email account or if you want us to forward on the VAT receipt that was issued to another email account then please email us and we will send it on to you.

Q. The VAT receipt issued does not have all of the information on it  that I need shown, how can I get additional information shown on it?

A. The VAT receipts that are issued automatically by our payment processing system shows only the information entered at the time of purchase. If you need additional information shown on the VAT receipt then please email us with the additional information that you would like shown and we can manually reissue the invoice to you with the additional information shown.

Q. I booked onto the wrong course. What should I do?

A. Don’t worry. Please contact us using the contact us form at the bottom of this page or email us as soon as you realise that you booked onto the wrong course and tell us which course you meant to enrol on. We can enrol you onto the correct course and unenroll you from the incorrect one. If there is a price difference between the courses then we can either refund you or request additional payment as appropriate.

Q. Can I provide you with a purchase order so that we can start the process of signing up my delegate(s)?

A. Yes. Please follow this link and enter the information requested (including uploading a copy of your purchase order). We will then raise an invoice and once this is paid your delegate(s) will be enrolled in their course(s).

Q. Can you raise an invoice so that I can pay offline for one or more delegates to take your courses?

A. Yes. You can complete our online form to give us the necessary information to make this happen or email us your requirements.

Q. Would you offer any discount if we bulk purchased  courses for our delegates?

A. Yes. Our discount structure is as follows:
- if you purchase 10+ courses you receive a 10% discount;  
- if you purchase 50+ courses you receive a 15% discount;  
- if you purchase 100+ courses you receive a 20% discount;
- if you purchase 500+ courses you receive a 25% discount.

Q. I’ve submitted a purchase order to you, when can I get access to my training course?

A. Payment must have been received for a training course before a delegate is enrolled and able to access their training course. We will issue an invoice to your organisation after we have received a purchase order in order to enable payment to be made. If the invoice has been raised, then you may wish to ask your organisation when payment of the invoice will be made and you will be able to access your course shortly after payment has been made.

Q. My organisation has issued remittance advice to you, when can I get access to my training course?

A. Remittance advice is an indication that payment of an invoice is imminent. Payment must have been received for a training course before a delegate is enrolled and able to access their training course. Once the payment has been made then you will be able to access your course shortly afterwards.

Q. What are your terms and conditions?

A. Our terms and conditions are available at this webpage.

Q. Can I take more than one course at a time?

A. Yes. However, if you are new to online learning, we recommend that you begin with one course. As our courses are continually available, you can readily enroll on additional courses if you wish.

Q. I’ve completed my course! Now what?

A. Well done. Please make sure that you get your digital credential (certificate) and keep it for your training records. All delegates have access to the training material for up to six months from the date of course enrolment so if you have completed the course before the end of six months then you can log in and review any of the training course material if you wish to consolidate your learning. Over time your recollection of the course content will fade and the regulations recommend that appropriate refresher training be taken periodically. We hope to see you again when you need refresher training. In the meantime, please check out some of our other courses to see if they may meet some of your other training needs.