Terms of Use and Conditions of Sale

Last updated: 14 September 2026

These Terms of Use and Conditions of Sale (“Terms”) apply to your use of www.radiationtrainingonline.com and to the purchase and use of online courses, training materials and related products and services supplied through Radiation Training Online.

Please read these Terms carefully before purchasing or using a Course.

By placing an order, creating an account or accessing a Course, you agree to these Terms. If you are purchasing on behalf of a business or other organisation, you confirm that you have authority to act on its behalf.

Our Privacy Policy explains how we collect and process personal information and forms part of the information governing your use of Radiation Training Online.

These Terms are available only in the English language.

1. About us

Radiation Training Online is provided and owned by:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

RP Alba Ltd is a company registered in Scotland under company number SC392834.

VAT registration number: GB101149567

Email: [email protected]

In these Terms, “we”, “us” and “our” mean RP Alba Ltd trading through Radiation Training Online.

“you” and “your” mean the person purchasing or using a Course and, where appropriate, any organisation on whose behalf a purchase is made.

“Course” means an online course, learning programme, assessment, associated digital materials or other training product supplied through Radiation Training Online.

2. Consumers and business customers

Some provisions of these Terms differ depending upon whether you are purchasing as a consumer or for business purposes.

You are a consumer if you are an individual acting wholly or mainly for purposes outside your trade, business, craft or profession.

You are a business customer if you purchase wholly or mainly for purposes relating to a trade, business, craft or profession, including where an employer or other organisation purchases training for employees, contractors or other personnel.

Nothing in these Terms is intended to remove or restrict any statutory rights that cannot lawfully be excluded or limited.

3. Eligibility to purchase and use Courses

You must normally be at least 18 years old to purchase a Course directly from us.

Training may be provided to a person under 18 where it has been appropriately arranged by a parent, guardian, employer, educational establishment or other organisation with lawful authority to do so and where the Course is suitable for that learner.

You must provide accurate information when creating an account, placing an order or enrolling a learner.

You must not impersonate another person, create an account using information you are not entitled to use, or deliberately provide false or misleading information.

4. Our Courses

Course descriptions are provided on our website and may include information concerning:

We take reasonable care to ensure that Course descriptions are accurate.

Images, screenshots and illustrative examples used in Course descriptions are provided to help explain the Course and may not reproduce every part of the Course exactly.

Unless expressly stated otherwise, our Courses are provided as digital online training and require an internet connection, a compatible web browser and a suitable device.

It is your responsibility to ensure that you have suitable internet access and equipment. If a Course has any unusual technical requirement, we will take reasonable steps to identify it before purchase.

5. Educational and professional status of our Courses

Our Courses are designed to provide education and training in the subjects described.

Unless a Course expressly states otherwise, successful completion of a Course or receipt of a certificate does not by itself:

Employers and organisations remain responsible for identifying the training and competence requirements applicable to their activities and personnel.

Where Courses discuss legislation, regulations, standards, guidance or recognised good practice, they are intended to support understanding of those matters. Requirements may change and may differ between jurisdictions.

Unless expressly stated otherwise, legislative and regulatory content is primarily prepared with reference to the jurisdiction identified in the relevant Course.

6. How an order is formed

Our website will guide you through the process of selecting a Course and placing an order.

Before submitting an order, you should check:

Submitting an order constitutes an offer to purchase the relevant Course.

An agreement between you and us is formed when we accept your order and provide confirmation of the purchase or access to the Course, whichever occurs first.

We may refuse or cancel an order where there is a legitimate reason to do so, including where:

If we cancel an order after taking payment and you are not responsible for the cancellation, we will refund the amount paid for the affected Course.

7. Course access and delivery

Unless stated otherwise before purchase, access to an online Course will normally be provided electronically shortly after successful completion of the purchase.

You are responsible for providing a valid email address and for checking that communications from us are not being blocked or directed to a spam or junk folder.

The applicable access period is any period stated on the Course page, at checkout or in your order confirmation.

If no specific period is stated, we will provide access for a reasonable period having regard to the nature, scope and intended completion time of the Course.

Temporary interruption may occasionally occur because of maintenance, technical problems, security requirements or circumstances outside our reasonable control. We will take reasonable steps to minimise significant disruption.

8. Accounts and account security

Your learning account is personal to you unless we expressly agree otherwise.

You must:

One learner must not undertake training or assessments while logged into another learner's account.

This is particularly important because training records, assessment results and certificates may be linked to the identity recorded against the account.

9. Group Orders and training purchased for other people

We may allow an employer, organisation or other purchaser to purchase multiple Course places for allocation to individual learners.

Where you purchase training for another person, you confirm that you have lawful authority to provide any personal information necessary to arrange that training.

Each Course place is intended for use by the learner to whom it is allocated.

The purchaser may be given facilities to allocate or administer purchased Course places. Any such functionality is subject to the features made available through our website from time to time.

Where an employer or organisation purchases or arranges training for a learner, appropriate information about enrolment, progress, assessment or completion may be made available to that employer or organisation where reasonably necessary to administer or evidence the training, as further explained in our Privacy Policy.

10. Prices, VAT and payment

Course prices will be shown on our website or otherwise agreed with you before purchase.

The total amount payable, including VAT or other taxes where applicable, will be shown before you submit your order.

Prices may change from time to time, but a subsequent price change will not normally affect an order that has already been accepted.

Payment may be made using the payment methods shown at checkout.

For business or organisational purchases, we may by prior agreement permit payment by invoice or bank transfer. Any payment terms stated on an invoice will apply to that purchase.

Unless we agree otherwise, payment is required before access to a Course is provided.

If an obvious pricing error occurs, we are not required to supply the Course at an incorrect price where you could reasonably have recognised that the price was erroneous. If this happens after you have ordered, we will contact you and give you the choice of paying the correct price or cancelling the affected purchase for a refund.

11. Consumer cancellation rights and digital content

This section applies to consumers.

If you purchase online as a consumer, applicable consumer law may provide a 14-day cancellation period for a distance contract.

Our Courses are normally digital content supplied online and access is usually made available shortly after purchase.

The law permits digital content to be supplied during the 14-day cancellation period where the consumer:

  1. gives express consent for supply of the digital content to begin before the end of the cancellation period; and
  2. acknowledges that the statutory right to cancel will be lost when supply of the digital content begins.

Where we have obtained the legally required express consent and acknowledgement from you and supply of the digital content begins, your statutory 14-day cancellation right in respect of that digital content ends when supply begins.

If we have not obtained the consent and acknowledgement required by law, your statutory cancellation rights are not removed merely because Course access has been made available.

Where you retain a statutory right to cancel, you may tell us that you wish to cancel by emailing:

[email protected]

or writing to:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

You do not need to use any particular wording, but you should provide sufficient information to allow us to identify your order.

You may also use the model cancellation form at the end of these Terms.

Where a valid statutory cancellation results in a refund, we will make that refund within the period required by law and normally using the same payment method used for the original transaction unless another method is expressly agreed.

These cancellation provisions do not affect your statutory rights if digital content is faulty, misdescribed or otherwise fails to conform to the contract.

Government guidance confirms that, for digital content supplied immediately, the customer must expressly agree to immediate supply and acknowledge the loss of the 14-day cancellation right; otherwise the customer retains the statutory cancellation protection.

12. Digital content that is faulty or does not conform to the contract

This section applies to consumers.

Under the Consumer Rights Act 2015, digital content supplied to consumers must meet applicable statutory requirements, including requirements relating to satisfactory quality, fitness for a particular purpose and conformity with its description.

Where a Course does not meet a statutory requirement, you may have legal remedies including, depending upon the circumstances:

Nothing in these Terms restricts those statutory rights.

The Consumer Rights Act expressly provides remedies for non-conforming digital content, including repair or replacement and, in qualifying circumstances, a price reduction.

13. Refunds for business customers

Business customers do not have the consumer statutory cooling-off rights described in section 11.

Unless otherwise expressly agreed, a business purchase is therefore not cancellable merely because the purchaser or learner changes their mind after the order has been accepted.

This does not affect any right to a refund or other remedy where:

14. Course content, updates and availability

We take reasonable steps to ensure that our Courses remain accurate and useful.

We may from time to time:

Where you have continuing access to a Course, the version subsequently available to you may therefore differ from the version originally supplied.

We will not use this right to make a change that materially deprives a consumer of the core product purchased without providing any remedy required by law.

We may withdraw a Course from future sale at any time.

Where withdrawal materially affects an existing learner's agreed access rights, we will take reasonable steps to provide continued access, an appropriate alternative, or a refund or other remedy where appropriate.

15. Certificates and training records

A Course may provide a certificate or other record following completion.

Any conditions for obtaining a certificate, such as completion of specified Course components or achieving a required assessment score, will apply as described in the Course.

Certificates and training records are issued on the basis of the information held in the learner's account.

You must not deliberately provide false information for inclusion on a certificate or allow another person to complete training or an assessment in your name.

Unless expressly stated otherwise, a certificate records completion of the specified training. It should not be represented as demonstrating a wider qualification, professional status, statutory appointment, accreditation or competence beyond that which the Course expressly claims to provide.

We may refuse to issue, or may withdraw or correct, a certificate where we have reasonable evidence that it was obtained through fraud, impersonation, assessment misconduct or another serious breach of these Terms.

16. Intellectual property and permitted use

The website, Courses and associated materials may contain copyright, database rights, trade marks and other intellectual property belonging to RP Alba Ltd or to third parties that have licensed material to us.

Purchasing or being enrolled on a Course does not transfer ownership of that intellectual property to you.

Subject to these Terms, we grant the enrolled learner a limited, personal, non-exclusive and non-transferable right to access and use the Course for learning and training purposes.

Where downloadable materials are expressly provided, they may be downloaded and used for the learner's own personal learning or for legitimate internal use within the purchasing organisation, subject to any additional conditions stated with those materials.

Except where permitted by law or expressly authorised by us in writing, you must not:

Nothing in this section prevents an act that applicable law expressly permits and which cannot lawfully be prohibited by contract.

17. Assessments and acceptable conduct

Where a Course contains an assessment, quiz, examination or other evaluated activity, you must complete it honestly.

Unless collaborative work is expressly permitted, you must not:

We may investigate suspected misuse.

Where we reasonably conclude that serious misconduct, fraud or impersonation has occurred, we may invalidate an assessment or certificate and, where proportionate, suspend or terminate the relevant account.

18. Suspension and termination

We may temporarily suspend access where reasonably necessary for:

We may terminate access where there has been a serious or repeated breach of these Terms.

Where reasonably practicable, we will explain the reason and give an opportunity to remedy a breach before terminating access unless the breach is sufficiently serious that immediate action is reasonably necessary.

If we terminate a consumer's access for reasons unrelated to any breach by that consumer and are unable to provide the contracted Course, we will provide any refund or other remedy required by law.

19. Our liability to consumers

This section applies to consumers.

We are responsible for losses you suffer that are a foreseeable consequence of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the agreement was made.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

Nothing in these Terms affects your statutory consumer rights.

20. Our liability to business customers

This section applies to business customers.

Nothing in these Terms excludes or limits liability for:

Subject to the above, we will not be liable to a business customer for:

Subject to liability that cannot lawfully be limited or excluded, our total aggregate liability arising from or connected with a particular Course purchase will not exceed the total amount paid to us for the Course or Courses giving rise to the claim.

The limitations in this section apply whether the claim arises in contract, delict or tort, negligence, breach of statutory duty or otherwise.

21. Events outside our reasonable control

We are not responsible for delay or failure to perform an obligation where this is caused by circumstances genuinely outside our reasonable control.

These circumstances may include serious failures of internet or communications infrastructure, widespread cloud or hosting outages, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil disturbance, government action, industrial action affecting third parties or other comparable events.

Where such an event materially affects Course access, we will take reasonable steps to restore the service or make an alternative arrangement.

This section does not remove any statutory right a consumer may have to terminate a contract or obtain a refund where the contracted product cannot be supplied.

22. Communications

When these Terms refer to something being provided “in writing”, this includes email.

We may contact you using the email address or other contact information associated with your account or order.

You are responsible for keeping your contact information reasonably up to date.

For customer-service enquiries, complaints, cancellation requests or other communications, contact:

[email protected]

Formal written correspondence may also be sent to:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

23. Personal information

We process personal information in accordance with our Privacy Policy, available through Radiation Training Online.

The Privacy Policy explains, amongst other matters:

24. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to a purchase will normally be those in force when the agreement was made.

Changes to these Terms will not retrospectively remove contractual or statutory rights that you have already acquired.

Where continuing Course access is affected by a material change that applies to an existing agreement, we will provide any notice, choice or remedy required by applicable law.

The date at the top of these Terms shows when they were most recently updated.

25. Transfer of rights

We may transfer our rights and obligations under an agreement to another organisation, for example as part of a reorganisation, sale or transfer of the relevant business.

We will ensure that any such transfer does not reduce a consumer's rights under the agreement.

You may not transfer your personal Course licence or account to another person without our agreement, except where a Course or group-order facility expressly permits allocation or transfer.

26. If part of these Terms is invalid

Each provision of these Terms operates separately.

If a court or other competent authority decides that any provision is unlawful or unenforceable, that provision will be treated accordingly without affecting the remaining provisions so far as legally possible.

27. Delay in enforcing these Terms

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A waiver on one occasion does not automatically constitute a waiver on another occasion.

28. Third-party rights

Unless these Terms expressly state otherwise, a person who is not a party to an agreement between you and us has no right to enforce it.

This does not prevent an employer or other organisation that purchases training from exercising rights it has as the contracting purchaser.

29. Governing law and courts – consumers

If you are a consumer, these Terms and any agreement between you and us are governed by Scottish law.

However, if you live elsewhere, this choice of law does not deprive you of any mandatory consumer protection that applies to you and cannot lawfully be excluded.

Any dispute may be brought before the Scottish courts or any other court that has jurisdiction under applicable consumer law.

30. Governing law and courts – business customers

If you are a business customer, these Terms and any agreement between you and us, including any non-contractual dispute or claim, are governed by Scottish law.

The courts of Scotland will have exclusive jurisdiction in relation to any dispute or claim between us and a business customer arising out of or in connection with an agreement, except where we expressly agree otherwise.

Model Cancellation Form

For consumers who retain a statutory right to cancel.

You do not have to use this form. You may instead contact us by email or post.

To:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

Email: [email protected]

I hereby give notice that I wish to cancel my contract for the following Course(s):

Course name:

Order number, if known:

Date ordered:

Name of consumer:

Address of consumer:

Email address used for the order:

Signature (only if this form is sent on paper):

Date: