Privacy Policy

Last updated: 14 September 2026

1. About us

Radiation Training Online, available through www.radiationtrainingonline.com, is provided and owned by RP Alba Ltd.

RP Alba Ltd is the controller of the personal information described in this Privacy Policy. This means that we determine why and how your personal information is used.

Our contact details are:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

Email: [email protected]

We are committed to protecting your privacy and handling personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect and use personal information when you visit our website, create an account, purchase or undertake training, contact us, or otherwise interact with Radiation Training Online or RP Alba Ltd.

We process personal information in accordance with applicable data protection and electronic communications legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended from time to time. Where applicable to our activities, we also comply with relevant overseas data protection requirements, including the EU General Data Protection Regulation (EU GDPR).

2. Personal information we collect

The information we collect depends upon how you interact with us.

We may collect and process the following information.

Account and identity information

This may include:

• your name;
• email address;
• company or organisation name, where provided;
• account and login information; and
• information associated with a third-party sign-in service if you choose to use one.

Purchase and billing information

This may include:

• billing name and address;
• country and postcode;
• company or organisation information, where applicable;
• details of courses or other products purchased;
• transaction date and value;
• VAT and other tax-related information;
• order and transaction reference numbers;
• information relating to discounts, refunds or other adjustments; and
• information necessary to administer your purchase.

Payments are processed using specialist payment service providers. RP Alba Ltd does not normally receive or store your complete payment-card details.

Training and learning information

This may include:

• courses in which you are enrolled;
• course progress and completion information;
• assessment, test or quiz results, where applicable;
• dates on which training was undertaken or completed;
• certificates awarded;
• records relating to continuing access to training; and
• other information necessary to administer or evidence your training.

Communications

This may include:

• emails and other communications you send to us;
• customer-support enquiries;
• enquiries about courses or services;
• feedback, reviews and survey responses; and
• records of our correspondence with you.

Marketing information

This may include:

• your marketing preferences;
• records of consent, where consent has been given;
• records relating to marketing communications sent to you;
• information about interaction with marketing communications where this functionality is used; and
• records showing that you have unsubscribed or objected to marketing.

Technical and usage information

When you use our website or online-learning services, information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• approximate geographical information derived from technical data;
• login information;
• pages, products or courses viewed;
• dates and times of access;
• website and learning-platform usage information;
• referring website or source, where available; and
• security, diagnostic and technical logs.

We may also collect information through cookies and similar technologies, as described below.

3. Information provided by employers and other purchasers

Sometimes training is purchased or arranged for you by your employer, another organisation or another individual.

In these circumstances, we may receive information such as:

• your name;
• email address;
• employer or organisation;
• the course or training you are required to undertake; and
• other information reasonably necessary to enrol you on and administer the training.

Where an employer or another organisation has arranged or paid for your training, we may provide appropriate information to that organisation concerning matters such as:

• enrolment;
• training progress;
• completion status;
• assessment results, where relevant; and
• certification.

We will only provide information that is reasonably necessary to administer or evidence the training, fulfil contractual requirements, meet a legitimate business need or comply with an applicable legal or regulatory requirement.

4. How and why we use your information

We only process personal information where we have a lawful basis to do so.

Providing our services

We may use your personal information to:

• create and manage your account;
• process orders and payments;
• enrol you on courses;
• provide access to learning materials;
• record training progress;
• administer assessments;
• issue and maintain training certificates;
• provide customer support;
• communicate with you about your purchase, account or training; and
• otherwise provide the products and services you have requested.

Our lawful basis is normally that the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Where an employer or another organisation purchases or arranges training for you, processing may instead be necessary for our contractual relationship with that organisation and/or our legitimate interests in providing and administering the training.

Meeting legal, tax and regulatory requirements

We may process appropriate information to:

• maintain accounting and VAT records;
• comply with tax requirements;
• maintain appropriate business records;
• respond to lawful requests from regulators, courts and public authorities;
• prevent, detect or investigate unlawful activity where appropriate; and
• establish, exercise or defend legal claims.

Our lawful basis will normally be compliance with a legal obligation or, where appropriate, our legitimate interests.

Operating, protecting and improving our services

We may use information to:

• operate and maintain our website and online-learning services;
• understand how our services are being used;
• improve our courses, website and customer experience;
• diagnose technical problems;
• maintain information and cyber security;
• prevent fraud, misuse and unauthorised access;
• investigate complaints;
• analyse the effectiveness of our products and services; and
• develop new or improved products and services.

We normally rely upon our legitimate interests in operating, securing, managing and improving our business and services, provided that those interests are not overridden by your rights and interests.

Marketing and customer communications

Where permitted by law, we may contact you about relevant Radiation Training Online or RP Alba Ltd courses, products, services and offers.

Depending upon the circumstances, we may rely upon:

• your consent;
• the permitted existing-customer or “soft opt-in” provisions for marketing our similar products and services where all applicable requirements are satisfied; or
• our legitimate interests, including for appropriate business-to-business marketing where permitted by law.

Where the law requires us to obtain consent before sending marketing communications, we will do so.

You may unsubscribe from marketing emails using the unsubscribe facility provided in the communication or by contacting us at [email protected].

You have the right to object at any time to the use of your personal information for direct marketing.

We may retain limited information about people who have unsubscribed or objected to marketing on a suppression list so that we can respect those preferences in future.

Communications that are necessary to administer your account, purchase or training are service communications rather than marketing and may still be sent where required.

5. Who we share information with

We do not sell your personal information.

Where necessary for the purposes described in this Privacy Policy, we may share or make personal information available to carefully selected organisations that provide services to us.

These may include:

• online-learning platform and course-delivery providers that enable us to host, administer and deliver online training;
• payment, checkout and transaction-processing providers that enable us to accept and administer payments securely;
• website hosting, cloud infrastructure, database and data-storage providers;
• email-delivery, customer-relationship-management and marketing service providers;
• business automation and systems-integration providers;
• website analytics, performance and diagnostic service providers;
• information technology, cybersecurity and technical-support providers;
• accountants, auditors, insurers, legal advisers and other professional advisers;
• employers, organisations or other purchasers that have arranged training for you, where appropriate;
• tax authorities, regulators, courts, law-enforcement agencies or other public authorities, where disclosure is required or permitted by law; and
• prospective purchasers and their professional advisers if RP Alba Ltd or relevant business assets are subject to a proposed sale, acquisition, merger, restructuring or similar transaction.

Where an organisation processes personal information on our behalf, we require appropriate contractual and data-protection arrangements to be in place.

Some organisations may act as independent controllers for particular processing activities, for example where a payment service provider processes information to meet its own legal, security, anti-fraud or regulatory obligations. Their use of personal information will also be governed by their own privacy information.

6. International transfers

Some of the technology and service providers used to operate Radiation Training Online and RP Alba Ltd may be based outside the United Kingdom or may process information in other countries.

This means that personal information may sometimes be transferred to or accessed from countries outside the United Kingdom.

Where such transfers occur, we take appropriate steps to ensure that personal information continues to receive an appropriate level of protection in accordance with applicable data-protection law.

Depending upon the circumstances, the safeguards used may include:

• UK adequacy regulations;
• approved contractual safeguards;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved Standard Contractual Clauses; or
• another legally recognised international-transfer mechanism.

Where applicable, we also require service providers processing personal information on our behalf to maintain appropriate security and confidentiality arrangements.

You may contact us at [email protected] if you require further information about the safeguards applicable to international transfers of your personal information.

7. Cookies and similar technologies

Radiation Training Online and the technology services supporting it use cookies and similar technologies.

These technologies may include essential cookies that are necessary for functions such as:

• account creation and login;
• maintaining secure user sessions;
• website and platform security;
• maintaining items or information associated with checkout;
• processing transactions; and
• operating the online-learning platform.

We may also use analytics, performance, functionality or other non-essential technologies to understand how our website and services are used, improve their operation and help us understand the effectiveness of our services.

Where applicable law requires consent before a non-essential cookie or similar technology is placed or accessed, we will seek that consent.

You may also be able to control or remove cookies using your browser settings and any cookie-management facilities made available through the website.

Restricting essential technologies may prevent parts of the website, checkout process or online-learning service from operating correctly.

8. How long we keep your information

We do not retain personal information for longer than is reasonably necessary for the purposes for which it was collected, taking account of our legal, contractual, regulatory and business requirements.

Retention periods vary according to the type of information and why it is held.

In particular:

• financial, payment, transaction, VAT and accounting records are normally retained for at least the period required by applicable tax, VAT and accounting legislation;
• training and certification records may be retained after course completion where reasonably necessary to provide evidence of training, verify certificates, maintain an appropriate training history, administer customer relationships or fulfil contractual, legal or regulatory requirements;
• account information is retained while reasonably necessary to provide and administer your account and associated services;
• customer-support enquiries and business correspondence are retained for an appropriate period taking account of the nature of the communication and any potential contractual or legal requirements;
• marketing records are retained for as long as we have an appropriate lawful basis to use them;
• suppression records may be retained after you unsubscribe or object to marketing so that we can continue to respect your preference; and
• technical, security and analytics information is retained only for as long as reasonably necessary for operational, analytical, diagnostic or security purposes.

Information may be retained for longer where this is necessary to establish, exercise or defend legal claims, comply with a legal obligation or respond to an ongoing dispute or investigation.

At the end of the appropriate retention period, information will be deleted, anonymised or securely disposed of unless there is a lawful reason to retain it for longer.

9. Security

We use appropriate technical and organisational measures designed to protect personal information against:

• unauthorised or unlawful access;
• accidental loss;
• destruction;
• alteration;
• disclosure; and
• misuse.

We also use specialist technology and service providers that maintain their own information-security controls.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential. You should contact us promptly if you believe your account or personal information has been compromised.

10. Your data-protection rights

Depending upon the circumstances and the lawful basis on which we process your information, you may have rights including the right to:

• access personal information we hold about you;
• ask us to correct inaccurate or incomplete personal information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict the processing of personal information in certain circumstances;
• object to particular processing, including processing based upon legitimate interests;
• receive certain personal information in a portable format and, where applicable, ask for it to be transmitted to another organisation;
• withdraw consent at any time where processing relies upon your consent; and
• object at any time to direct marketing involving your personal information.

These rights are not absolute. Data-protection legislation contains circumstances in which a request may not apply or in which we may be entitled or required to continue retaining or processing information.

If you wish to exercise any of these rights, please contact:

[email protected]

We may need to take reasonable steps to verify your identity before fulfilling a request.

We will normally respond within the timescale required by applicable data-protection legislation.

11. Complaints

If you have concerns about the way RP Alba Ltd uses your personal information, please contact us at [email protected] so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Information about making a complaint is available from the Information Commissioner's Office.

If you are located in another country whose data-protection legislation applies to our processing of your personal information, you may also have the right to complain to the appropriate supervisory authority in that country.

12. Automated decision-making

RP Alba Ltd does not use personal information to make solely automated decisions that produce legal effects or similarly significant effects upon individuals.

Some technology, security or payment providers may use automated systems for activities such as fraud prevention, transaction security or risk management in accordance with their own legal obligations and privacy information.

13. Links to other websites and services

Our website and training materials may contain links to websites, resources or services operated by other organisations.

Those organisations are responsible for their own privacy practices.

We recommend that you review the relevant privacy information before providing personal information through an external website or service.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to the technology and service providers we use;
• changes to our business practices;
• changes to applicable legislation or regulatory guidance; or
• other circumstances affecting how personal information is processed.

The current version will be published on this page and the “Last updated” date will be amended accordingly.

Where a change materially affects the way we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

15. Contact us

If you have any questions about this Privacy Policy, wish to exercise a data-protection right, or have a concern about the way we handle personal information, please contact:

RP Alba Ltd
Seaview Office
Melvich
Sutherland
KW14 7YL
Scotland, United Kingdom

Email: [email protected]